FAQ'S

Frequently Asked Questions

How do I sign up to the programme?

Please visit our online application to sign up to the programme.

What products are available through the Purina® for Professionals™ program?

Selected Purina® products and other essentials are available at a discounted price. PRO PLAN Puppy and Kitten Starter Kits and Litter Support are also an exclusive feature of the P4P program. Offer excludes Vet diets.

What payment methods are accepted?

Mastercard, Visa, American Express, Prezzy Cards and Debit Cards are accepted. Please be aware that purchases made with a Prezzy Card are NON-REFUNDABLE. Store credits may be offered after discussions with Petdirect Customer Care Team

How do I request Litter Support?

The process is quick and simple. Click here to submit your Litter Support request

How do I request PRO PLAN puppy and kitten Starter Packs?

Simply click here to submit your PRO PLAN puppy and kitten Starter Packs request

How do I place an order in the Purina® for Professionals™ program?

You can shop Purina® products and any other essentials at petdirect.co.nz by logging into your Petdirect account and using your exclusive P4P promo code at checkout.

How do I change the contact information or shipping information on my account?

To update your contact information, shipping information and other account preferences, please visit your account page.

Does Purina guarantee the quality of the products I order?

If you are not satisfied with any part of your order, we will replace the product or products at no additional cost or refund your money. If you have questions or concerns regarding delivery please contact the Petdirect team or call 0800 200 240.

I need to know more information on feeding and nutrition. Whom should I contact?

If you have a product and/or nutrition related queries please contact the Purina team on 0800 PET VIP (0800 738 847) or email purina.professionals@nz.nestle.com

How will my order be delivered?

For purchases, Litter Support or PRO PLAN Puppy and Kitten Starter Packs your order will be delivered by New Zealand Post.  

The following delivery timeframes are a guide only: 

• Next working day for all main centres 
• 2 business days for regional New Zealand
• 3 business days for rural delivery

We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account https://petdirect.co.nz/orders/

How do I retrieve my username or password?

If you have lost or forgotten your password, please use our password reset tool. If you have lost or forgotten your username, please contact the Petdirect team or call 0800 200 240.

Who do I contact if I have questions about my order?

If you have questions or concerns regarding delivery please contact the Petdirect team or call 0800 200 240.

How do I cancel my account?

You may discontinue your membership at any time, please contact the Petdirect team or call 0800 200 240.